Aug 5, 2025
Head, Branch Operations at Optimus Bank
Location: Jigawa
Experience: 5+ years
Job-Type:Full-time
Job Field:Banking & Financial Services
Career Levels: Manager
Qualification:BSC/BA/HND
Job Responsibilities
- Ensure effective administration of the cash management and vault access control
- Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
- Regular review of reports and internal ledgers.
- Ensure all possible failure points/lapses in branch operations are identified and resolved.
- Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
- Ensure Prompt rendition of all required regulatory and internal reports.
- Business Office Staff supervision and coordination
- Availing Branch-wide Transaction Approval
- Customer Service Bench marking Standards Maintenance
- Ensure adequate training for all staff
- Customer Complaints Management
- Regulatory compliance and monitoring
- Proofs Preparation and Transactions Reconciliation
- Coordination of Bank-wide Cash Management Unit
- Drive digital adoption in line with the Bank’s strategy
- Builds Customers Interest in the Bank’s Products and Services
Job Requirements / Skills
- Minimum of 5 years’ banking experience in Branch Operations.
Apply for Job
Interested and qualified? Visit Optimus Bank to apply