Customer Success Specialist at Franej Schools

Job Summary

This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.
This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.
The ideal candidate should be able to establish and maintain solid relationships with Human-Aware's key clients.

You will be responsible for growing the company's revenue by:
Ensuring that our key clients are satisfied with the services we provide.
Identifying new business opportunities that may benefit our key clients.

Job Responsibilities

• Handle incoming calls or inquiries from prospective customers or clients.
• Attract potential customers by answering product and service questions.
• Conduct product demonstrations and foster and build customer relationships.
• Maintain and manage existing customer accounts.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits while following up to ensure resolution.
• Keep records of customer interactions, and file related documents.
• Cross sell other products and services of the company.
• Respond to customers' enquiries via email, live chat, and active social media platforms.
• Stay current with changes and developments in the communications industry. This includes gathering competitive information on products and services.

Job Requirements / Skills

• Minimum of OND